Key Communication Channels
Business to Customer
Business to Driver
Real-time Order Updates
Messaging Access
Navigate to Orders section
Select specific order
Click "Messages" option
Core Functionality
Notification System
Real-time message alerts
Order status change notifications
Visual indicator for new messages
Communication Features
Direct message sending
Order status inquiries
Delivery instructions
Issue resolution
Strategic Communication Benefits
Efficient customer service
Proactive order management
Enhanced stakeholder collaboration
Immediate problem resolution
Best Communication Practices
Respond promptly to inquiries
Use clear, concise messaging
Provide specific order details
Track message history
Utilize status update features
Use Case Scenarios
Customer order status checks
Delivery instruction clarification
Product availability confirmations
Addressing delivery challenges
Recommended Communication Approach
Be professional
Offer solutions
Maintain transparency
Prioritize customer experience