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Tec.Delivery Orders Management Guide
Tec.Delivery Orders Management Guide

This guide will help you navigate and utilize the key features of the Orders Management system.

TecDelivery Team avatar
Written by TecDelivery Team
Updated over 4 months ago

Order Statuses

Pending

Includes sub-statuses like:

  • Pre-order

  • Initial order processing

In Progress

Key sub-statuses include:

  • Preparation Completed

  • Driver Acceptance

  • Driver Location Tracking

  • Order Preparation Status

Completed

Sub-statuses:

  • Completed by Admin

  • Delivery Finished

  • Customer Pickup

Cancelled

Reasons may include:

  • Admin Rejection

  • Business Cancellation

  • Driver Unavailability

  • Customer Cancellation

Key Features

Custom Order Creation

  • Use the "CREATE CUSTOM ORDER" button

  • Manually generate orders directly from the Dashboard

  • Accommodate unique customer requests

Data Export

  • CSV export functionality

  • Filter and export entire order lists

  • Supports business analysis and reporting

Connection Management

  • Verify server connectivity

  • Refresh Dashboard status

  • Access Customer Support integration

Best Practices

  1. Regularly monitor order statuses

  2. Use search filters to manage large order volumes

  3. Leverage export features for periodic analysis

  4. Keep communication channels open with drivers and customers

Conclusion

The Orders List section provides comprehensive tools to streamline your delivery operations, enhance customer service, and optimize business performance.

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