Core Platform Features
Tec.Delivery offers a complete ecosystem connecting customers, businesses, and drivers through:
Real-time order tracking
Instant notifications
Integrated messaging system
Smart driver assignment
Customer feedback system
Order Flow Management
1. Receiving Orders
When a new order comes in:
You'll receive an instant notification on your dashboard
A popup will appear with order details
Review order information carefully
Accept or decline within 2 minutes
2. Order Processing
After accepting an order:
Review complete order details:
Customer information
Delivery address
Special instructions
Order items
Payment method
Update order status to "Accepted by business"
Assign a driver through the "Manually assign driver" function
Monitor preparation progress
3. Driver Management
Your drivers will follow this process:
Receive order notifications in their app
Accept the assignment
Navigate to the pickup location using integrated maps
Confirm pickup with "Pickup complete" status
Use the navigation to deliver the location
Update status to "Driver on way"
Mark "Delivery complete" upon successful delivery
4. Communication System
Maintain clear communication through:
In-app messaging between all parties
Real-time status updates
Automated notifications
Driver location tracking
Issue resolution channel
5. Order Completion
Final steps include:
Confirming successful delivery
Processing payment confirmation
Collecting customer feedback
Reviewing driver performance
Archiving order details
Best Practices
For Business Operations
Monitor the dashboard continuously during business hours
Respond to all communications within 5 minutes
Keep order status updated in real-time
Review daily performance metrics
Address customer feedback promptly
For Driver Management
Ensure drivers confirm pickup/delivery times
Monitor driver locations through GPS tracking
Review driver performance metrics regularly
Address customer feedback about drivers
Maintain clear communication standards
For Customer Service
Respond quickly to special requests
Monitor delivery times closely
Address issues immediately
Follow up on customer feedback
Maintain professional communication
Performance Monitoring
Track your business success through:
Order completion rates
Average delivery times
Customer satisfaction scores
Driver performance metrics
Overall service ratings
Issue Resolution
Handle common situations:
Late Orders
Notify customer immediately
Provide updated ETA
Offer compensation if necessary
Document the reason for the delay
Implement preventive measures
Wrong Orders
Apologize to customer
Arrange immediate correction
Offer compensation
Document incident
Review procedures to prevent recurrence
Technical Issues
Contact Tec.Delivery support
Keep customers informed
Use backup procedures
Document all issues
Follow up after resolution
Tips for Success
Keep your menu updated
Maintain adequate staff
Regular driver training
Monitor customer feedback
Optimize delivery zones
Regular system checks
Build customer relationships
Remember, consistent quality service through Tec.Delivery will help grow your business and maintain customer satisfaction.